Information Officer / Advisor

  • To assist in the provision of information and advice and support to disabled people, families, carers and professionals in a non-judgmental, accessible way, empowering them to make informed choices; keeping up to date with relevant issues to do so.
  • Help to maintain accurate, up-to-date and confidential client logs.
  • Help to maintain the reference library and leaflets (i.e. photo copying, tidying etc.) and to undertake any other tasks of a similar level of responsibility as requested.
  • Assist with preparation, display and selling of disability equipment both new and second hand.
  • Reception duties as required.
  • If information officer wishes to, after further training to become an advisor - assisting with disability benefit advice and helping to complete disability benefit forms.

One session per week minimum (3hrs am, or 4 hrs pm).


  • Talking to others
  • Multi-tasking
  • Sense of humour


  • Accessibility
    Our premises is accessible for disabled people / wheelchair users as there is a ramp at front door and also a lift to the first floor
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    We pay for volunteer mileage to and from the shop
  • Health and Safety Policy
    We take temperature upon arrival, wear masks / visors, have anti-bac on desks and do not share phones
  • Ongoing support
  • Training provided
    Yes - ongoing
  • Volunteer induction
    A very thorough induction process
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes No Yes Yes No No
Evening No No No No No No No


6 Osborne Road
New Milton
BH25 6AD

Before you can register your interest in this opportunity you must either login or register as a volunteer.

You will be returned to this page.



Register as a Volunteer
Website Feedback Please complete our short survey