Information Volunteer (Form-Filler)

Age Concern Hampshire is an independent registered charity, working to support the ageing journey for the over-50s in the county.

To do this, we offer a range of services to support older people, their friends, family and carers:

  • Information Service
  • Care & Wellbeing Centres (formerly called Day Care)
  • Help at Home
  • Footcare
  • Village Agents
  • Hospital to Home

Role description

Would you like to help older people in your community and surrounding areas? If yes, please read on.

Our Information Service offers independent, impartial and confidential information and support. As part of our Information Service, we have a dedicated team of volunteers, who help older people – and their friends, family and carers – with form-filling, applications and paperwork. Examples include Attendance Allowance, Blue Badge and Personal Independence Payments.

Fellow Information Service volunteers will refer people needing help to you, for you to contact them by telephone, email or face-to-face, to assist them with their forms, applications and paperwork, either on paper or online. During a typical month, you may help 2-3 people, which usually takes between 30 minutes to three hours per person, depending on the type of form/application/paperwork and the support needed.

All training would be provided, and you will be required to undertake regular training/reading to keep up-to-date with the latest practices and guidance. A car would be an advantage.

We are following strict Covid-safe guidelines and a DBS check will be required.


To be an Information Volunteer (Form-Filler), we are looking for someone who is:

  • An excellent communicator, both in writing and orally
  • Good interpersonal skills
  • Able to review and extract relevant information
  • Understanding
  • Friendly
  • Happy to travel in your local community and surrounding areas

What is it in for you?

  • Becoming part of a friendly and dedicated team
  • Volunteering in your local community for a local independent charity
  • Meeting people and making new friends
  • Improving and learning new skills
  • Enjoying new experiences


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 13/07/2021

End Date: 13/07/2022

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


This opportunity can be carried out whilst working from home.

Before you can register your interest in this opportunity you must either login or register as a volunteer.

You will be returned to this page.



Register as a Volunteer
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