Reception and Information Volunteer (various half-day sessions)

We help people overcome their problems, uphold their rights and create a fairer society. Our advice helps people out of and avoid crisis.

We are seeking a Reception and Information Volunteer for various half-day sessions.

What will you do?

  • complete an introduction to Citizens Advice and training for your role.
  • welcome all clients and other visitors to the local Citizens Advice.
  • explain to the client how the service works, whether they might have to wait and what will happen next.
  • gather contact details and data recording consent from clients.
  • type up information from the client form onto a spreadsheet or database.
  • talk to clients face to face, to help them find information online that can help them solve their problems.
  • help clients carry out an activity online to solve their problems.
  • work with an Initial Checker and the wider team to ensure a smooth flow of clients through the service.


What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good IT skills
  • be calm under pressure
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


City Offices
Colebrook Street
SO23 9LJ

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