Help for older residents to access local transport services and reconnect with their community (New Forest & Hampshire)

Hampshire Travel for All Project

We are looking for volunteers to be part of an exciting pilot project called Travel for All, which will run in the New Forest and Test Valley areas of Hampshire. Volunteers will support residents aged 65+ to make the most of the transport options available in their area, reducing the risk of social isolation and loneliness. 

We are working with Travel for All to run this project, which is supported by Hampshire County Council and South Western Railway.

Key aims are to:

  • Enable older adults to identify relevant public transport options and confidently use independently.
  • Empower vulnerable adults to re-engage with their local community.
  • Reduce feelings of social isolation and loneliness and improve wellbeing.

To successfully carry out this exciting and innovative project, we need local people at the heart of this project as volunteers. Please note, you must be 18 years and over to apply.

We want volunteers to help:

  • Support older residents to identify relevant public transport options.
  • Raise the profile of local shops and town centres to boost a sense of local community.
  • Gather useful feedback from their engagement to help us identify areas for greater service promotion/development and any additional barriers preventing individuals from connecting with their communities.

What would volunteering for the Travel for All project involve?

  • Good communication and listening skills.
  • Ability to deliver a compassionate, comfortable experience to people.
  • Interest and enthusiasm for working with older adults in the community and want to make a positive difference to their lives.

Volunteers would be directly engaging with older adults and will receive bespoke training. (This is envisaged to be of a virtual nature - we will endeavour to deliver face-to-face sessions only if it is safe to do so). Activities would require some independent engagement with residents, with support and guidance from project coordinators that will support the key project aims mentioned above.

Volunteers will contact people who have been referred to the service, to arrange to meet them to help find out more about what social activities they are interested in and plan how they could get to them using public and community transport. This will involve listening to their needs, identifying what difficulties they may face in travelling and helping them find suitable routes and services.  Please note, we have a limited pot to cover volunteer expenses and will only be covering out-of-pocket travel expenses.

You do not need previous experience within transport and travel.

Some of the benefits of volunteering include:

  • Developing and enhancing essential skills that make a positive impact on residents’ lives, improving their happiness and wellbeing by helping them to rediscover social opportunities that they would otherwise not have been able to make.
  • An opportunity to be part of a friendly and supportive virtual team.
  • Access to a comprehensive training package and ongoing support from our Project Coordinators.
  • Being part of this first of its kind, innovative pilot project.


You do not need previous experience within transport and travel. 

Key skills we are looking for is your ability to:

  • deliver a compassionate, comfortable experience to people
  • have an interest and enthusiasm for working with over-65s in the community. 

Other skills may include:

  • Good communication and listening.
  • Good organisation and maintaining records of feedback.
  • Patience and sensitivity.
  • A commitment to the volunteer shift and induction training.
  • The ability to work confidently on your own initiative and know when to seek help and support.
  • An understanding of the need to observe confidentiality and safety measures in informal settings are also useful. 

Volunteers may need to provide a full UK Driving License and access to a car or use public transport to visit residents.


  • Accessibility
    We welcome submissions from range of applicants and can discuss accommodations if required - Please do check the volunteer roles and responsibilities for information on what to expect from the project.
  • Age restrictions
    Applicants must be 18 years of age or over.
  • DBS check required
    We will cover the cost of an Enhanced DBS check with barred lists.
  • Equal Opportunities Policy
  • Expenses reimbursed
    We will provide out-of-pocket travel expenses.
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


New Forest

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