Support Session Volunteer

What does the role involve?

Support Session Volunteers help our clients with general advocacy issues. The help us to reduce waitlists and support more individuals by:

  • Helping clients understand about advocacy
  • Supporting clients with general issues they cannot resolve on their own
  • Keeping detailed notes and records of interactions with clients and visits
  • Doing research and making contacts with other services
  • Referring clients to our paid advocacy service if necessary
  • Signposting clients to other services
  • Building working relationships with site staff
  • Promoting our services and organisation
  • Delivering general advocacy cases

What will I do?

Before you start:

  • complete our application process, training, and shadowing to a satisfactory standard.
  • depending on your preferences, set a day and time to regularly volunteer a few hours.

At your first session:

  • we will provide you with the details of a person who has asked us for help.
  • you will see case notes and do any research or training before you speak to the Client.

At sessions that follow:

  • make regular contact with the person to work together on an achievable outcome.
  • for example, you might work with someone who feels a care manager doesn’t listen.
  • you will then support the person to reconnect with the professional. Or discuss other options, such as making a complaint.

What happens next:

  • record your progress at the end of every meeting, and report back to us.
  • we close a case once outcomes are achieved, or the person no longer wants help.
  • then we will look for a new case for you to work on.
  • experienced volunteers may take on 2 cases within their volunteering hours.


What is needed for the role? 

  • Good communication skills – written and verbal
  • Empathy and patience when dealing with clients
  • A knowledge of or interest in advocacy
  • A working knowledge of Microsoft Office, including Word, Excel & Outlook
  • Accuracy and attention to detail
  • Ability to manage own time and prioritise workload
  • Ability to work independently & as part of a team
  • A commitment to the aims and ethos of VoiceAbility

Volunteers with an interest in the below types of support will receive additional training on:

  • autistic spectrum conditions.
  • general mental health.
  • people with a learning disability 
  • people leaving hospital.
  • other areas of interest dependent on local need.


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


This opportunity can be carried out whilst working from home.

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