What does the role involve?
Support Session Volunteers help our clients with general advocacy issues. The help us to reduce waitlists and support more individuals by:
- Helping clients understand about advocacy
- Supporting clients with general issues they cannot resolve on their own
- Keeping detailed notes and records of interactions with clients and visits
- Doing research and making contacts with other services
- Referring clients to our paid advocacy service if necessary
- Signposting clients to other services
- Building working relationships with site staff
- Promoting our services and organisation
- Delivering general advocacy cases
What will I do?
Before you start:
- complete our application process, training, and shadowing to a satisfactory standard.
- depending on your preferences, set a day and time to regularly volunteer a few hours.
At your first session:
- we will provide you with the details of a person who has asked us for help.
- you will see case notes and do any research or training before you speak to the Client.
At sessions that follow:
- make regular contact with the person to work together on an achievable outcome.
- for example, you might work with someone who feels a care manager doesn’t listen.
- you will then support the person to reconnect with the professional. Or discuss other options, such as making a complaint.
What happens next:
- record your progress at the end of every meeting, and report back to us.
- we close a case once outcomes are achieved, or the person no longer wants help.
- then we will look for a new case for you to work on.
- experienced volunteers may take on 2 cases within their volunteering hours.
What is needed for the role?
- Good communication skills – written and verbal
- Empathy and patience when dealing with clients
- A knowledge of or interest in advocacy
- A working knowledge of Microsoft Office, including Word, Excel & Outlook
- Accuracy and attention to detail
- Ability to manage own time and prioritise workload
- Ability to work independently & as part of a team
- A commitment to the aims and ethos of VoiceAbility
Volunteers with an interest in the below types of support will receive additional training on:
- autistic spectrum conditions.
- general mental health.
- people with a learning disability
- people leaving hospital.
- other areas of interest dependent on local need.
- Age restrictions
- DBS check required
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When can I volunteer?
This opportunity can be carried out whilst working from home.
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