Support Line Volunteer

Our Service provides emotional support and practical information on the support line to help pet owners with feelings of grief and loss. This may be as a result of death, illness, enforced separation, any form of loss of a pet. We have supported pet owners for twenty years and also provide training to staff at Veterinary Practices and Guide Dog Centres.

Calls are directed to volunteers in their own homes. No personal numbers are given out.

Volunteers are asked to make a minimum commitment of 4 hours per week.

What you will be doing:

· Committing to working 4 hour shifts

· Listening and supporting callers

· Signposting to other helpful resources such as websites, GP or Samaritans

· Covering shifts where possible for illness and holidays


What we are looking for:

· A good listener and communicator

· Warm calm approachable manner

· Computer literate

· Experience of pet bereavement

· Able to complete regular written information on calls for statistical purposes

· A commitment to working a minimum of 12 hours per month (3 x 4 hour shifts) to 16 hours (4x 4)

· Must have a UK landline number

· Able to empathise with others

· Reliable

· Non-judgmental

· Have a quiet and undisturbed area of the home to take calls

· Ability to undertake 10 week e-learning training course with assignments


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 15/11/2017

End Date: 31/12/2018

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes


This opportunity is available Countywide.

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