SSAFA Caseworker

Referrals to our service come from a variety of sources and often the clients themselves. The case workers role is to visit the clients at home, make an assessment of their needs, including a financial assessment and then enter that information into the Military Charity on line Application system CMS. Monitor the responses and then once support is found close the case. A three day Training Course is essential before this role can be carried out.


Good interpersonal skills, listening and talking to all age groups and their families. IT skills and a familiarity with using on-line systems. Ability to write concise reports to support applications for assistance. Car driver essential.


  • Accessibility
    Caseworkers have to visit people's homes.
  • Age restrictions
  • DBS check required
    On line verification done at Division level
  • Equal Opportunities Policy
  • Expenses reimbursed
    Mileage and any other costs if agreed in advance
  • Health and Safety Policy
  • Training provided
    3 day training course
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 03/11/2017

End Date: 03/11/2020

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Caseworkers are approached as and when cases present themselves to the Division. Hence there is no set time to do this work. However, visits are expected to be carried out at a time acceptable to the client.


This opportunity can be carried out whilst working from home.

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