Outreach Information Officer/Information Stand Volunteer

Work with a friend as Outreach Information Volunteers to raise awareness and understanding of hearing loss and deafness by running information stands at a variety of venues.

As an information stand volunteer you will provide information on hearing loss and tinnitus to deaf and hard of hearing people, their families, carers, community groups and professionals, encouraging independence and reducing feelings of isolation.

Tasks are to:

o Set up information stands using display boards and arranging leaflets on a table etc.,

o Answer questions from visitors and hand out leaflets as appropriate,

o Take details from enquirers if unable to supply the information and follow up the enquiry at a later date.

Training will be provided.

Skills

Skills needed are:

Knowledge of, or willingness to learn about, issues affecting deaf and hard of hearing people,

Friendly, reliable and approachable manner,

Ability to listen to questions and to answer appropriately- making a note of questions for Action on Hearing Loss staff if you are unable to answer in full.

Interpersonal skills

Problem solving

Listening and communication

Team work

Planning and organising