Maternity 'Meet and Greet'

Role Summary

The role of the meet & greet volunteer is to provide support to the staff in the Florence Portal House reception area.

What's in it for you?

• Making a difference by helping others
• Meeting new people and being part of a team
• Personal and professional development
• Appropriate training, support, and supervision
• Supporting your local hospital and community

What's involved?

• ‘Meet and Greet’ patients/visitors to Florence Portal House
• Direct visitors to the appropriate clinic/person they are visiting – there is a range of gynae and breast clinics, pre-assessment and others as applicable
• If required escort patients/visitors to their destination
• Maintain general tidiness of the area
• Encourage visitors to use alcohol gel
• Collect/deliver items from one department/ward to another
• Distribute any patient/service questionnaires

What's not involved?

• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Escorting patients off hospital premises

Training and Support

• Mandatory non-clinical Trust online induction (12 modules)
• Local induction to department area
• Mandated annual and bi-annual update training
• Six-week review with volunteer coordinator

Skills

Skills and Abilities

• Excellent communication skills
• Willing to learn and to follow instruction from members of staff
• Good attention to detail
• Committed to help and support staff and the ability to liaise with professionals at all levels
• Punctual and reliable
• Able to work independently and as part of a team
• Understanding of the need for confidentiality