Maternity 'Meet and Greet'

Role Summary

The role of the meet & greet volunteer is to provide support to the staff in the Florence Portal House reception area.

What's in it for you?

  • Making a difference by helping others
  • Meeting new people and being part of a team
  • Personal and professional development
  • Appropriate training, support, and supervision
  • Supporting your local hospital and community

What's involved?

  • ‘Meet and Greet’ patients/visitors to Florence Portal House
  • Direct visitors to the appropriate clinic/person they are visiting – there is a range of gynae and breast clinics, pre-assessment and others as applicable
  • If required escort patients/visitors to their destination
  • Maintain general tidiness of the area
  • Encourage visitors to use alcohol gel
  • Collect/deliver items from one department/ward to another
  • Distribute any patient/service questionnaires

What's not involved?

  • Clinical or medical treatments of any kind
  • Psychological interventions
  • Moving or handling of patients
  • Escorting patients off hospital premises

Training and Support

  • Mandatory non-clinical Trust online induction (12 modules)
  • Local induction to department area
  • Mandated annual and bi-annual update training
  • Six-week review with volunteer coordinator


Skills and Abilities

  • Excellent communication skills
  • Willing to learn and to follow instruction from members of staff
  • Good attention to detail
  • Committed to help and support staff and the ability to liaise with professionals at all levels
  • Punctual and reliable
  • Able to work independently and as part of a team
  • Understanding of the need for confidentiality


  • Accessibility
  • Age restrictions
  • DBS check required
    Standard DBS required
  • Equal Opportunities Policy
  • Expenses reimbursed
    45p per mile, up to a 30 mile round trip
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

To get the most out of your volunteering experience with us, we recommend that you are available 2-3 hour a week for a period of 6 months or more. Days and times will be based on the needs of the department/ward. We ask all our volunteers to be reliable and punctual and to give us as much notice as possible if you are unable to attend your volunteer session.


Romsey Road
SO22 5DG

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