Key worker for a charity supporting transgender and questioning people

Chrysalis are a charity supporting transgender and questioning people, their families and close friends. Chrysalis runs support groups for Trans and questioning members, group support for parents and partners, where one to one counselling is provided. Chrysalis is a Training provider and provide a range of training courses to help organisations with Transgender issues and awareness.

Role purpose: To support members on a one to one basis and to help with the reduction of isolation through different mediums.

To liaise with facilitators and office staff to communicate changes and needs of its members.

Expectations of role:

The key worker will mainly be involved with making regular contact with a shortlist of specific members and offering one-to-one support, keeping up to date records of contacts made and communicating back to the office/line manager key information, including at times urgent updates and safeguarding issues.

There may be times at which the keyworker will need to follow an emergency plan to keep individuals safe.

Keyworkers will be expected to have regular supervision with the volunteer coordinator.

Training will be provided to enable keyworkers to carry out their role and fit into the existing Chrysalis structure.


Personal qualities/skills:


·       Good listening skills and empathy

·       To keep all personal information of our members confidential

·       Good communication skills – able to work solo and communicate with the team

·       Ability to feedback important information to office/facilitators in a timely fashion – urgent information quickly, other information at regular intervals

·       Ability to use telephone calls, text messaging, video calls, email and online messaging as required by individuals you support

·       Good understanding of boundaries, time use and setting and staying within limits

·       Access to good internet connection and IT

·       Good equality and diversity ethos

·       Willing to learn more about what being trans* is/can be/can mean to people and the difficulties and positives it may bring for individuals in their everyday lives

·       Willing and able to embrace the Chrysalis ethos and principles and work toward Chrysalis aims and objectives

·       Ability to work as part of a team


·       Qualification in counselling or listening skills, level two or above

·       Good understanding of LGBTQ+ culture and potential difficulties – whether through personal experience or a good level of training.

·       Prior experience of supporting individuals (formally or informally)

·       Prior understanding of safeguarding

·       Prior understanding of mental ill health


  • Accessibility
  • Age restrictions
    over 18 years
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 28/10/2020

End Date: 28/10/2021

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

From home but will be required to attend office on occasions. Time commitment: 6 – 12 hours per month. Hours: Hours will be negotiable based on how many of our members you are looking to support and how much supervision (based on number of supporting hours) you will need. The hours above are suggested based on supporting 3-6 people plus supervision. You will also be expected to attend initial and ongoing training and may be invited to meetings.


This opportunity can be carried out whilst working from home.

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