Heritage Hub Host Volunteer (Visitor Centre)

We are looking for warm, friendly and approachable volunteers to welcome and guide our visitors around the Heritage Hub exhibition space, providing information on the exhibitions and/or collections.

Typical tasks and duties:

• Greet our visitors and welcome them to the Visitor Centre/Heritage Hub.

• Draw the visitors’ attention to the exhibition space and encourage them to look around.

• Give introductions or more in-depth info and guide visitors around the exhibitions or  collections.

• Talk to visitors about previous or upcoming exhibitions, raising awareness of the volunteer research and oral history team and how one might get involved.

• Encourage visitors to fill out the visitor survey to gain feedback.

• At times you may be called on to help with administrative tasks, such as answering the phone, handing out leaflets/guides and basic reception duties.

• Alongside staff and other volunteers, you will supervise visitors in relation to health and safety and the rules of the visitor centre, raising minor issues with visitors directly and referring any escalating problems to a member of staff.

• Assist in the case of an emergency, such as a fire, following the necessary procedures.

Skills

Skills and knowledge:

• Patient, friendly, polite. Able to communicate well with people of different ages and backgrounds.

• An interest in history and heritage, museums/exhibitions, and local community.

• A willingness to learn basic info about Staunton Country Park, particularly its history, but also about its landscape and facilities.

• Reliable, punctual and presentable for volunteer shifts. 

Experience and training:

No formal qualifications are required, just the above skills and knowledge. You will need to have enthusiasm for the Park and your role and be able to demonstrate this enthusiasm to visitors in a polite and friendly manner. You will need to be willing to undergo required training, online or in person, which maybe outside your normal volunteering hours. You will volunteer alongside a member of staff in the Visitors Centre but work on your own initiative in relation to the exhibition space (after training).