Citizens Advice Witness Service Outreach Volunteer

*Recruitment on hold - accepting forms for future recruitment*

What will you do?

Meet witnesses away from the court environment, either at their home or other agreed safe place. Assess their needs and provide support to help reduce their anxiety and enable them to give their best evidence.

  • Make an initial visit and carefully assess the needs of witnesses in relation to attending court.
  • Together with the witness and where appropriate their carer / support worker / parent / guardian, develop a tailored plan of preparation and support.
  • Make further visits, according to their needs, to help prepare the witnesses and manage their expectation about the process of the trial, the verdict and the sentence.
  • Invite the witness to have a pre-trial visit and explain how this may help, liaise this visit with the court based staff.
  • Assist the court based Witness Service volunteer in providing support on the day, accompanying the witness into the courtroom when permitted and as appropriate.
  • Ensuring that witnesses continue to receive our assistance after court if they need it, for example: offering a debrief session after the trial, support at the sentencing hearing and with follow up contact in one/two weeks to see how they are.

The Outreach Team Leader will match witnesses according to location and where the volunteer can get to.


What’s in it for you?

  • Contribute to service’s aims of supporting witnesses within a dynamic team.
  • Training, accreditation and continued development and support in the role.
  • Gain valuable experience and development of interpersonal skills.
  • Have a positive impact in your community and on people’s lives, the witnesses and their supporters.

And we’ll reimburse agreed expenses too.


  • Accessibility
  • Age restrictions
    Over 18s.
  • DBS check required
    Enhanced check required. We will apply for this for you.
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 08/12/2020

End Date: 08/12/2021

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


This opportunity has no specific location.

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