Citizens Advice Witness Service Court Volunteer

What will you do?

Support witnesses (and their friends and families) through the experience of attending court and giving evidence.

  • Give witnesses and their supporters confidential support, guidance and information to make their experience of a criminal court more comfortable.
  • Help witnesses cope with the emotional effects of giving evidence.
  • Explain court procedures, legal terminology and decisions.
  • Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.
  • Listen to the concerns witnesses have, empathising with them, and advocating where appropriate.
  • Help witnesses prepare themselves for a range of possible trial outcomes. Go into the courtroom with a witness when it’s allowed.
  • Ensure that witnesses continue to get our assistance after court if they need it.
  • Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.

What’s in it for you?

  • Contribute to the service’s aims of supporting witnesses within a dynamic team.
  • Training, accreditation and continued development and support in the role.
  • Gain valuable experience and development of interpersonal skills.
  • Have a positive impact in your community and on people’s lives, the witnesses and their supporters.

And we’ll reimburse agreed expenses too.


  • Be friendly, caring, supportive and empathetic towards others
  • Be non-judgmental and impartial in supporting all people
  • Good communication skills; both written and verbal, as well as being a good listener
  • Be able to work effectively as part of a team and build positive working relationships with a diverse range of people
  • Be reliable, committed and flexible
  • Resilience and willingness to adapt to change
  • Having respect for the diversity of all people, this includes witnesses, fellow volunteers and staff.
  • An understanding and commitment to the principles of confidentiality and information sharing as and when appropriate
  • An understanding and commitment to work within the service's values, procedures and policies, including confidentiality, data protection and ensuring equal access is offered to all witnesses and and their supporters
  • Have at least basic IT skills and be willing to use internal IT systems and communication methods.
    The ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
    The role will require an Enhanced level DBS clearance
    Be able to volunteer during normal court hours (approximately 9am - 5pm Monday - Friday), we require a commitment of at least two days per month for at least 12 months (after accreditation). We welcome suggestions from applicants for flexible arrangements for example half days may be available in Magistrates Court.
    Attend all relevant training required for the role, including three days of core training, accreditation and refresher courses.
    Attend volunteer meetings and regular one-to-one support sessions


  • Accessibility
  • Age restrictions
    over 18s
  • DBS check required
    We can apply for you
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Training provided
    Online training
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


The Courts of Justice,
London Rd
SO15 2XQ

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