Telephone Befriender

Would you like to support older people in your local community? Do you have a few hours to spare on a weekly basis?

MHA Communities – Portsmouth & Havant is a charity offering volunteer based support and friendship to older people living in their own homes; helping to maintain independent living, improve well-being and reduce isolation and loneliness.  We aim to help older people maintain their independence by offering opportunities for companionship, support and advice.  MHA Communities – Portsmouth & Havant is supported by volunteers who assist in variety of different ways.

What would I be doing as a Volunteer Telephone Befriender?

The aim of our Volunteer Telephone Befrienders is to help improve the quality of life for older people who are socially isolated and reduce feelings of loneliness. Volunteers are required to ring an older person to check on them and build a friendship.

Our Volunteer Telephone Befrienders are introduced to a member with the purpose of calling them, to have a chat for about half an hour to help the person feel less isolated.  Keeping connected, by providing telephone contact, is particularly important at this time of restricted movements.

What impact would I have?

One half an hour call seems really simple, but having someone to talk to and someone to listen, could really make a difference to an older person. It could be that you’re the only person they speak to that day, or even that week. Our Telephone Befriending Service has become increasingly important during the Covid-19 outbreak as people become more isolated whilst staying indoors.

How does it work?

Our Volunteer Telephone Befrienders are introduced to an older person, through a telephone call.  The calling is flexible, we recommend you try and keep the call to the same time and day every week, but it’s up to you and you can discuss this on your first call. We also ask you for a friendly photograph of yourself and a couple of sentences about your hobbies/interests. We use these to make up a card which we send to the older person and find that this helps people to relax during the first few calls when they know a little bit about the person calling them.

Why volunteer for MHA?

We are a national charity inspiring the best care at every stage of later life. It is our mission to enable people to live later life well and you could help us achieve this. Amid the coronavirus outbreak, this is more important than ever and we need help in order to keep up the levels of excellent support that we provide.  We will provide you with ongoing help and support throughout your volunteering experience.

There is an application and induction process, which needs to be completed to enable you to become a volunteer with us.  It involves completing an Application Form, providing References, reading and completing an online induction including Volunteer Agreement, completing a DBS application, online training and six monthly reviews.


If you are passionate about caring for older people, MHA is the place for you.


  • Accessibility
  • Age restrictions
    Over 18
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


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